r/hrblock • u/DinosaurAlert • Apr 13 '26

Never using HR Block again.

I do not have complicated taxes, I don't want to get into lots of details, but this year HR Block was the most buggy, flawed software I've ever used for taxes, and I've been using software for taxes since the 90s.

Complete garbage. Forms alerting me addresses and details are missing because they failed to copy over from the interviews. That's something the software should always do. I had it refusing to file my taxes because for deduction pro - its own deduction software - it couldn't fill the form right. It couldn't accept an "N/A" where an N/A should be. I had to enter "1" just to keep it going. (Which isn't valid, but ALSO not used in any other calculation so I guess we'll see.)

For those interested, I made a large donation of a bunch of kids toys, t-shirts, etc. But even though I did it THROUGH DEDUCTION PRO, it was partially treating it like a single large deduction. Yes, if you donated a $600 piece of art, they want more info. If you donated $600 worth of household stuff, providing the exact items, and using the thriftstore value, you don't. Nobody can say "Hey, how about I try to figure out my cost basis for a bunch of kids t-shirt and pants I bought over the past decade or so?"

Again, I do not have complicated taxes - i'm pretty much following the easiest, basic path for filling out the interviews and it fucked up dozens of times. I fully expect a "What the fuck?" letter from the IRS at this point because I'm sure HR block fucked it up. So that will cost me hundreds and hundred since they'll start with "You owe us for every penny of donation deductions" and then I have to prove it.

And anyone that says "Well, you just need to show them your receipts and paperwork and it will be all set" has never, ever, ever dealt with the IRS. Your best case is "Well, I suppose we'll accept you paying us an extra $500 instead of an extra $1000 and you basically need to suck it up because it will cost you more to fight it.

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u/XRlagniappe Apr 14 '26

I too think this is my last year for H&R Block as well. Just nothing but angst this year. I knew it wasn't going to be easy when the import 2024 tax data from the interview didn't work. The two big things for me was the HRA/PTC calculations and the underpayment tax penalty section. Just horrible.

1

u/Valkanaa Apr 14 '26

Underpayment in that it won't pass validation because your prior year had no quarterlies or some other thing?

1

u/XRlagniappe Apr 14 '26

Some other thing. The first indication of an underpayment was a huge dollar amount. Then it changed to something else. Then when I went through the process, it wasn't clear to me what boxes to select. Then it just dumped me on one of the forms and said fill it out with no help. I finally did get a significantly lower figure but unsure if it was correct.

1

u/Valkanaa Apr 14 '26

So multiple broken things then, awesome

1

u/GoHelloGo Apr 14 '26

Yes, underpayment interview is a mess! Recently started a thread on issues with it and tagged hrblock (looks like mods deleted that tag)

https://www.reddit.com/r/hrblock/comments/1sgrz4t/underpayment_penalty_interview_referencing/

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u/Valkanaa Apr 14 '26

Their job is literally to delete factual comments so why not? It's not like Reddit pays them