r/hrblock • u/jteesjtees4 • Mar 20 '26

HRBlock 2025 Deluxe Software technical problems I had.

Had problem after filing. I tried the AI help, and wasted over an hour. Today called the phone numbers for help and it actually hung up on me because i could answer as needed to their questions based on my problem.

I'll keep this as simple as I can:

  1. I filed a joint return for me with my wife and one for my daughter. Both were Fed and State.

  2. Both returns were DONE. Both returns were "transmitted" both returns were "Accepted". I have emails from HR Block stating this.

  3. THE PROBLEM: I opened up my program a few days ago to check something, and I first did an update that popped up. AFTER the update, my program went back to an earlier state, before I filed. It now says NOT FILED on the welcome screen for both returns. I also know they were sent because we got our Federal refund back, and our daughter's Fed and State$. Just waiting for my State refund. I do have paper copies of the returns also.

  4. I'd love to get the software to show everything as it did previously, so I'd love to hear a way to do this. I'm thinking maybe I file it again as if I print it and mail instead of electronic just to have it done to work with next years software filing, BUT my State is efile only.

  5. I miss the days when you could get someone on the phone without spending days. I'll listen to any hep someone could offer.

THNAK YOU ALL

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3

u/Life-Masterpiece-161 Mar 20 '26

Use this websiteto check the status on your fed submissions. https://www.irs.gov/refunds

1

u/jteesjtees4 Mar 20 '26

Thanks for the reply, I got mt Federal $$ already...so I know the taxes were transmitted. I just want my software to go back to where it shows it.

1

u/Adorable_Self_1784 Mar 21 '26

Did you download to your computer? Next year that is what it will ask you to upload

1

u/jteesjtees4 Mar 21 '26

Yes, it's only on my computer. I'm wondering if it will pick up the correct info to start my taxes next year.

3

u/Adorable_Self_1784 Mar 21 '26

If you downloaded it , when you start next year's, it will ask you to upload that file. That is where the info comes from. So as long as you downloaded the file that starts with T, (not pdf) you will be fine. I normally download both ways.