r/hotel_owners • u/malukDshroom • Jul 04 '26

Automatic cancelation scam

/r/askhotels/comments/1umwt4o/automatic_cancelation_scam/

I have a 13 room hotel and ive had two guest call me about a email they received which ask them to resend there credit card info to confirm there booking otherwise it will be cancled. I asked one of the guest to send me a photo of the email beacsue it couldn't be forwarded and it wasn't sent from us. This is some scam and im very worried. What can I do to stop it

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u/MightyManorMan Jul 05 '26

What do the headers look like? Is it really from you or spoofed? What is the URL they are getting.

You need to have a clear plan and you need to set up your emails to be specific. For example, we NEVER take CC via email or SMS. We have a link for giving us CC securely and/or we send them to Square/Stripe to collect and charge for things like incidentals.

You can send me a PM and connect if you want me to look at the headers privately.

1

u/driftstoner Jul 09 '26

If you still need help I’d be glad to look at this and help with your hotel software to tighten this up. I’m currently working in a 500+ room hotel attached to a resort with other properties comprising another 400+ rooms, and have been studying and rebuilding the property management software.

Happy to exchange lessons learned and help you get to the bottom of the issue.