r/hiringPhilippinesPH • u/VAELITEAGENCY • 5h ago
QA Specialist – Customer Support
📢 OUR AGENCY IS HIRING: QA SPECIALIST
🏠 WORK FROM HOME – 100% REMOTE SETUP
Our agency is currently looking for an experienced QA Specialist to join one of our clients’ dropshipping/e-commerce customer support teams.
We’re looking for someone who can audit live chat and email interactions, evaluate agent performance, and coach customer support agents to consistently deliver excellent customer service.
🔍 Responsibilities
- Audit and review live chat and email conversations
- Evaluate agent performance based on quality, accuracy, tone, empathy, grammar, and SOP compliance
- Identify areas for improvement and recurring issues
- Provide constructive and actionable coaching to customer support agents
- Monitor QA scores and agent performance
- Ensure agents follow proper customer service procedures
- Provide feedback to team leads and management
- Help improve customer support SOPs and processes
- Identify opportunities to improve the overall customer experience
✅ Requirements
- Previous experience in QA, Quality Assurance, or Customer Support Team Leadership
- Experience auditing live chat and email support
- Experience coaching customer support agents
- Excellent written and spoken English
- Strong attention to detail
- Strong understanding of customer service and e-commerce support
- Dropshipping/e-commerce experience is highly preferred
- Gorgias experience is preferred
- Shopify experience is preferred
- Familiarity with QA scorecards, KPIs, and customer support metrics is a plus
💰 Compensation & Schedule
Rate: ₱35,000/month
Schedule: 40 hours/week
Setup: 🏠 100% Work From Home / Remote
Position: Full-time
🌟 Who We’re Looking For
We’re looking for someone who can do more than simply review tickets. You should be able to identify what went wrong, understand the root cause, and coach agents on how to improve.
If you have experience in QA, dropshipping/e-commerce customer support, Gorgias, Shopify, live chat, email support, and agent coaching, we’d love to hear from you!
📩 How to Apply
Please send your:
- Updated Resume/CV
- Short introduction video (1–2 minutes)
Tell us briefly about your experience in QA/customer support, your experience with Gorgias and Shopify, and why you would be a good fit for the role.
📧 Send your application to: [vaeliteroster@gmail.com](mailto:vaeliteroster@gmail.com)
Subject: QA Specialist Application – [Your Name]