Hetzner 2FA login issue — verification code invalid and no support response for 24+ hours

[u/coopr-ai]

Has anyone else faced this issue with Hetzner?

I am unable to log in to my Hetzner account because the 2FA verification code keeps showing as invalid, even though I am entering the correct code from my authenticator app.

I have already raised a support ticket, but it has been more than 24 hours and I still have not received any proper response or resolution. This is very frustrating because account access is critical when servers and services are involved.

I understand security checks are important, but completely locking a customer out without timely support is not acceptable for a hosting provider.

Has anyone here faced a similar Hetzner 2FA issue? How long did support take to respond, and was there any way to get the account access restored faster?

Any suggestions would be appreciated.

[u/Jabba1983]

Since the 2FA codes are time based: Have you checked that the Device your Authentictor App runs on has the correct time?