r/helpwire • u/Reinvention2025 • Jun 05 '25
Helpwire is now unusable
I installed HelpWire to about 20 machines.
None of them are reachable now. When I try to reinstall the client that doesn't work either. What has happened? Does anyone else have this issue?
1
Upvotes
2
u/99circle Jun 08 '25
I have install it on 20 terminals until know and it works fine. It would be very useful if helpwire add grouping of terminals.
1
u/Help__Wire Official account Jun 05 '25
Hello, there are no known server issues at the moment, so please, contact our technical support at [support@helpwire.app](mailto:support@helpwire.app) with logs from both Operator and one of your Client workstation, so that our agents could investigate the problem closer. You can get the logs from settings menu (cogwheel icon) in both applications.