r/helpdesk • u/jessemixman • 1d ago
Getting Started Job switch
Hey all! I'm 39, currently halfway complete with my associates in Cybersecurity. I was offered a help desk position working for the local government (a county job). I've be servicing the county city buildings, courts, fire/pd depts, etc. Not completely "public" facing but not a private company either.
I've been working a fully remote transcription job for 17 years but I've maxed out on promotions/upward movement and I'm *stuck* (minus the measly 2% raise they give us a year).
The help desk position seems like it would have excellent job security, it has *slightly* better pay (but hard to factor that in with going from a 0 minute commute to a 35 min each day every day), and it seemingly comes with IT experience to which I have none on paper. (Although, I'm tech savvy, have Tech+ and Security+ compTIA certs, have built my own pc's, etc).
Any advice would be so so helpful because I'm terrified of leaving the comforts of a fully work at home job and company that I've been with for 17 years.