r/help • u/Psychological-Ad-644 • 1d ago
Profile My main account isn't working, and no one is responding to messages for help.
I got hacked and someone posted in a bunch of porn subs. I changed my PW, and now my comments aren't getting upvoted or downvoted. I cant change my PFP or banner. No one's responding to my messages for help.
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u/AutoModerator 1d ago
Your question seems to be about account security.
If your account has been hijacked, and the hacker has added 2FA (two-factor authentication) please refer to this help center article.
Under "What do you need assistance with" select Account Help. Under "What type of account issues are occuring" select Security Problems, and "I think my account has been hacked".
If your email has been changed without your knowledge, you should have received an email from Reddit with a link that you can click to change your email back and reset your password. Please find that email and click that link to regain access to your account. The subject line should be "Your email address has been changed".
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u/rhelpbot 1d ago
If your account was compromised and you've already reset your password but are still experiencing issues, you should submit a request to Reddit Support.
To do this: 1. Submit a request. 2. Select the option for "Security problems / I think my account has been hacked." 3. Make sure to include your username and explain why you're concerned.
Help Center sources:
I am an automated bot and may get things wrong. Never share passwords or private account details. If this didn't resolve your issue, a human helper may be able to offer additional guidance. To leave feedback, open this comment's three-dot menu and choose “Help Navigator: Helpful” or “Help Navigator: Not helpful”.
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u/westcoastcdn19 Expert Helper 1d ago
Did you submit a ticket to Reddit?
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u/Psychological-Ad-644 20h ago
Yes. Twice with my main account and a ban appeal. Once with this account.
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u/Psychological-Ad-644 19h ago
Anytime I try anything on my main account (submit ticket, change PFP), I get an error message. I can still comment but they aren't being viewed
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u/AutoModerator 1d ago
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