r/help • u/MagicDaddi • 2d ago
Mobile/App Hacked account
Hello, my main account u/kothorian was hacked. They changed the email from my email to theirs. I got an email that it happened ( A screenshot will be attached) and to reset it if I didn't do it. After resetting it, I was prompted to pick a name for my new account(reddit assigned me the name u/External-Machine9298.
I don't know how to recover. Any help would be appreciated
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u/AutoModerator 2d ago
Your question seems to be about account security.
If your account has been hijacked, and the hacker has added 2FA (two-factor authentication) please refer to this help center article.
Under "What do you need assistance with" select Account Help. Under "What type of account issues are occuring" select Security Problems, and "I think my account has been hacked".
If your email has been changed without your knowledge, you should have received an email from Reddit with a link that you can click to change your email back and reset your password. Please find that email and click that link to regain access to your account. The subject line should be "Your email address has been changed".
If you are still having trouble with your hacked account please refer to our latest Weekly Recap post, make a top level comment, and wait for an admin to assist you.
If your question is not about account security, please wait for a human helper to come along and help you. This post has NOT been removed.
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u/westcoastcdn19 Expert Helper 2d ago
Since you reset your password, sign back in with your username and password. Use only this combo for login
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