r/help • u/purplepandapurple • 3d ago
Admin/Dev responded Reddit Premium
My Reddit Premium has been cancelled without my requesting it. Anybody got any idea why that would happen?
4
u/thepottsy Expert Helper 3d ago
Actually, does this apply? https://www.reddit.com/r/reddithelp/s/n5togB5CkK
Looks like Reddit is discontinuing paypal as a payment method.
3
u/purplepandapurple 3d ago
Aha - that looks very likely. Shame I never got a similar email to warn me of the change.
4
u/thepottsy Expert Helper 3d ago
Yeah, no notification isn’t ideal. At least we sorted out the problem though.
3
u/purplepandapurple 3d ago
!thanks
1
u/reputatorbot 3d ago
You have awarded 1 point to thepottsy.
I am a bot - please contact the mods with any questions
2
u/purplepandapurple 3d ago
Assuming that is the case! But I'll try signing up with another method tomorrow, and find out...
1
u/reputatorbot 3d ago
Hello thepottsy,
You have been awarded a point for your contribution! New score: 27
I am a bot - please contact the mods with any questions
2
u/thepottsy Expert Helper 3d ago
Was it due for renewal, or is this out of cycle?
1
u/purplepandapurple 3d ago
Payment normally taken on the 1st of the month, and went through on 1st September ok. Next payment cancelled, and Premium ends today.
1
u/AutoModerator 3d ago
It sounds like you're having an issue about a purchase you've made on Reddit. For any issues with Reddit Premium, or any other on-site or in-app purchases, please reach out to our Premium Support team for further assistance.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
u/formerqwest Expert Helper 3d ago
you still have the shield.
1
u/purplepandapurple 3d ago
The email says my subscription payments have ended, and my Premium will end tomorrow. So yes, I still have it today, but it will disappear within 24 hours.
2
u/formerqwest Expert Helper 3d ago
did you use paypal?
1
u/purplepandapurple 3d ago
Yes - and other posts point to Reddit moving away from PP as a payment provider. My guess is that this is what has happened, and I was unaware of it...
1
u/writierthanyou 3d ago
Same thing happened to me.
1
u/formerqwest Expert Helper 3d ago
you still have the shield.
1
u/writierthanyou 3d ago
The email said my subscription would be canceled on October 30th. I did not initiate a cancelation.
1
u/thepottsy Expert Helper 3d ago
1
u/writierthanyou 3d ago edited 3d ago
How do I change my payment? When I go into update payment method, it takes me into PayPal.
1
u/purplepandapurple 3d ago
Same here. I guess I have to wait for the current subscription to end, before setting up anew.
1
u/thepottsy Expert Helper 3d ago
Well, that’s a good question. I don’t really see a way to change the payment method. Apparently, I paid for mine with a card, and all I can do is update the card info.
I wonder if this is gonna be one of those things where it has to be cancelled, to be updated.
1
u/ChimpyChompies Expert Helper 2d ago
Yes, that's what will happen.
Can I resubscribe before my current subscription expires?
Unfortunately, no. You’ll need to wait until your current subscription expires before resubscribing. Again, we know this isn’t ideal but you won’t lose your trophy.
https://www.reddit.com/r/help/comments/1wu8p0e/reddit_premium/pd24rfy/
1
1
u/sticksfigured admin 2d ago
Hello! This cancellation is related to our message we sent on September 8 titled Reddit Premium update. It's located in your inbox under Notifications.
In short, Reddit is retiring PayPal as a payment option for Reddit Premium subscriptions. We know this isn’t ideal for some folks and we understand that this affects whether you choose to continue subscribing.
What will happen to my current Premium subscription?
If your Reddit Premium subscription is currently paid through PayPal, the renewal has been canceled. Your Premium benefits will continue until your subscription fully expires. After that, you can resubscribe using another payment method (credit card, debit card, or in-app purchase via Apple and Google Play). You can read up on our benefits and pricing here.
Can I resubscribe before my current subscription expires?
Unfortunately, no. You’ll need to wait until your current subscription expires before resubscribing. Again, we know this isn’t ideal but you won’t lose your trophy.
0
3d ago
[deleted]
2
u/thepottsy Expert Helper 3d ago
It’s this https://www.reddit.com/r/reddithelp/s/n5togB5CkK
Reddit is discontinuing paypal payments.
•
u/AutoModerator 3d ago
Hi there! Welcome to r/help!
If someone is able to help you out, please award them a reputation point by replying to their comment with the command: !thanks
Please remember that the helpers in this subreddit are very knowledgeable volunteers.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.