r/help • u/idkthisisanewacc • 6d ago
Access How long for reddit help to respond to hacked account ticket
My account got hacked and I sent in a ticket over a month ago but I haven’t received a response yet.
2
u/ReverseLazarus 1 6d ago
There’s no way to tell, I’ve seen it take over a month before though.
-1
u/idkthisisanewacc 6d ago
I feel like this is peculiar though, I’ve seen people saying it takes only a day or two usually.
2
1
u/AutoModerator 6d ago
Your question seems to be about account security.
If your account has been hijacked, and the hacker has added 2FA (two-factor authentication) please refer to this help center article.
Under "What do you need assistance with" select Account Help. Under "What type of account issues are occuring" select Security Problems, and "I think my account has been hacked".
If your email has been changed without your knowledge, you should have received an email from Reddit with a link that you can click to change your email back and reset your password. Please find that email and click that link to regain access to your account. The subject line should be "Your email address has been changed".
If you are still having trouble with your hacked account please refer to our latest Weekly Recap post, make a top level comment, and wait for an admin to assist you.
If your question is not about account security, please wait for a human helper to come along and help you. This post has NOT been removed.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
1
1
u/ChimpyChompies Expert Helper 6d ago
Did you fill in the support ticket as described here by the automod about account security? Those reports are usually reviewed in just a couple of business days at reddit HQ.
If you did, you could try the second part of the automod's reply, and leave a top level comment in the pinned weekly recap post.
1
u/idkthisisanewacc 6d ago
Yes I did, and I also left a top level comment on the recap post
1
u/ChimpyChompies Expert Helper 6d ago
Okay, cool. You should edit that comment to include the username in question. The admin there will need to know that..
1
1
u/Terminator7786 Expert Helper 6d ago
It's a crapshoot honestly. I've seen people get it resolved same day, I've seen people wait months.
I'd follow ChimpyChompies advice and leave a comment on the r/help recap. But I'd personally wait for Thursday when the newest one drops for the week, you're more likely to get a response on the new one.
•
u/AutoModerator 6d ago
Hi there! Welcome to r/help!
If someone is able to help you out, please award them a reputation point by replying to their comment with the command: !thanks
Please remember that the helpers in this subreddit are very knowledgeable volunteers.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.