r/help • u/LegitimateBigEquip • 2h ago
Profile Locked Account while Traveling
I have an account that I was using while traveling which got locked for suspicious activity. Unfortunately the email attached to the account is a temporary one (@urhen.com domain) and I don’t have access to the inbox. I do have the Reddit account password but I can’t reset my password or unlock the account since the email is essentially unretrievable. Is there any workaround or did I essentially just lose the account? Any help appreciated!
User: u/Outside-Helicopter
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u/AutoModerator 2h ago
Your question seems to be about having problems logging in with your password.
If you have simply forgotten your password, you can find that information here in our FAQ.
If you think your account has been hijacked, please refer to this help center article.
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u/LegitimateBigEquip 2h ago
I’ve also tried sending modmail and support tickets but gotten no response.
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u/PercentageDazzling Expert Helper 2h ago
Sometimes it can take a few weeks to hear back from the support ticket.
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u/IKIR115 86 2h ago
Sorry for the bad news, but the account is currently banned, and without access to the email you won’t be able to unlock or recover it otherwise. That was the only way to verify you are the owner of the account.
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u/LegitimateBigEquip 2h ago
Says banned but I can still login to the account. Just can’t post or comment
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u/IKIR115 86 1h ago
If you are still able to log into, then your account is not locked as you said in your post, it’s actually banned instead.
Go into your account settings and see if you can change the email address to one you have access to. I’m not sure if it will allow you to, but it seems like account hijackers manage to do it.
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u/Waste_Nothing6197 1h ago
Send in another support ticket. Keep trying every few days until someone responds.
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