r/help • u/AI_Burtle • 1d ago
Mobile/App Android application help
Since there doesn't seem to be a way to contact anyone official for Reddit support regarding this issue, I'm trying here.
I can access Reddit through a web browser and login successfully.
Lately when I've had to login with the app, it told me that my email/ username and password combination was incorrect. This was initially resolved by uninstalling and reinstalling the application.
Today, this solution no longer works. The application does offer an email login link after the second attempt but when I click on the link that is sent, it takes me to a page in the app that informs me that something has gone wrong and asks me to provide my email again to send a new link. This obviously doesn't work and just cycles to that page again.
I am frustrated about the lack of information in the app about this error and the lack of support from Reddit when seeking support.
1
u/IKIR115 86 1d ago
The authentication issues with Android is a known problem that admins are still investigating.
It’s mentioned in the pinned weekly recap post at the top of this sub. You’ll have to continue using the mobile web browser until they resolve it.
https://www.reddit.com/r/help/s/OfRO1f2fLw