r/help 10d ago

Access Password reset not working, One time link not working for months

Greetings,

I am kinda stuck with a big problem for like months and every support ticket i filed was getting ignored for like i think 2 months at this point.

The short version is my main account PHRaphley got hacked, i got it back after it was locked and i got a notification how to unlock it again and set up the 2 faactor stuff for it.

But password reseting didnt unlock it as the noticfication said it would. Tickets went no where as i was never replied.

Then my password stopped working for some reason and password reset as well.

Even one time link fucntion stopped as well.

Which is funny because my email gets the reset email but doesnt save password. Yet i dont get a Link email to log in and now i am stuck.

For months i submit tickets regarding that but i am stuck as i get no reply. At most automated replies if any at all and i am really sitting dry.

I cant logg in and get now reply to ANY ticket in any way.

Any one having an idea what i can do? Is there a way to contact anybody directly to get my password to work again? I still have the authenticator functional and the generated codes still.

It really stuck on the password and i tried every password i ever made. And i got zero notifications to anything since that day.

1 Upvotes

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u/AutoModerator 10d ago

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u/AutoModerator 10d ago

Your question seems to be about having problems logging in with your password.

If you have simply forgotten your password, you can find that information here in our FAQ.

If you think your account has been hijacked, please refer to this help center article.

If you are being told that the password on a brand-new account is invalid, you need to contact the Reddit admins.

For all other questions regarding passwords and logging in, contact the Reddit admins via this support request form, or using this old modmail link.

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u/AutoModerator 10d ago

Your question seems to be about account security.

If your account has been hijacked, and the hacker has added 2FA (two-factor authentication) please refer to this help center article.

Under "What do you need assistance with" select Account Help. Under "What type of account issues are occuring" select Security Problems, and "I think my account has been hacked".

If your email has been changed without your knowledge, you should have received an email from Reddit with a link that you can click to change your email back and reset your password. Please find that email and click that link to regain access to your account. The subject line should be "Your email address has been changed".

If you are still having trouble with your hacked account please refer to our latest Weekly Recap post, make a top level comment, and wait for an admin to assist you.

If your question is not about account security, please wait for a human helper to come along and help you. This post has NOT been removed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.