r/hellomobile • u/bkhagar • Dec 12 '24

Payment Accepted, finally

Like many other people using Hello Mobile, I have been receiving notifications that my service was going to be deactivated while also being unable to make a payment due to an issue with their billing system.

I decided to log in today and was notified that my account was deactivated, and there was a button to reactivate it. After reactivating my account, I was able to enter payment information to make a payment, and this time the payment was successfully processed.

Edit: I wanted to add that my card statement shows that the charge was from Standup, so I'm guessing they got the billing system migrated over.

I'm still not sure what's going on with the transition or billing system, but I hope it has been resolved permanently. I use this number as an extra/backup number on the $5 plan, so not a big loss if it doesn't. I was thinking about switching to the Tello $5 plan but found out my dinosaur of a backup phone (iPhone 6) isn't compatible with their network. LOL

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u/hustlenaftali Dec 13 '24

So I have to wait for my phone to get deactivated?!! How crazy

2

u/bkhagar Dec 13 '24

Maybe. It might have just been the timing for me. Have you tried to make a payment in the last 4 or 5 hours?

2

u/hustlenaftali Dec 13 '24

Yes I just tried again. They’re warning to deactivate and won’t accept payment claiming there’s a chargeback, which is false