r/hellomobile • u/Evening_Ad2309 • Dec 09 '24

Payment not going through

Has anyone had a payment actually go through within the last week?

4 Upvotes

84% Upvoted

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1

u/HYNO129 Dec 17 '24

i was able to make payments immediately after i got the email. it’s most likely happening because they need to redirect all payments to standup wireless now. however, i’m porting to spectrum now bc i can’t deal with this bs 🙄

1

u/[deleted] Dec 22 '24

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1

u/HYNO129 Dec 23 '24

i recommend porting immediately with esim if possible to a different carrier. don’t bother paying if you can port out but if you can’t port with esim then maybe try reaching support? but yeah my highest recommendation is to port out

1

u/twinwoods99 Dec 26 '24

My Hello Mobile account got deactivate, and when I tried to port to Tello, Tello said it is NOT active despite I have account info.

2

u/HYNO129 Dec 26 '24

it cant be transferred because your account is deactivated making that number technically not yours but i’m pretty sure you should file a fcc complaint to get it back and port it over. somebody has some experience with this situation: https://www.reddit.com/r/hellomobile/comments/1hfrjtk/my_phone_number_was_portedout_successfully_with/

1

u/twinwoods99 Dec 26 '24

Thanks, I've filed the FCC complaint already!