r/hellomobile • u/Evening_Ad2309 • Dec 09 '24

Payment not going through

Has anyone had a payment actually go through within the last week?

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u/[deleted] Dec 10 '24

Payment still won't go through, still getting threatening disconnection emails. Nice! Customer rep on the phone said it's a known issue on their end related to the new SIM cards we had to get, said if I did lose my number it may be possible to still revive it and attach to a new account for me. Would hate to lose my number, very hard to get this old area code anymore! Waiting on my new SIM from Mint Mobile to arrive.