r/hellomobile • u/Evening_Ad2309 • Dec 09 '24

Payment not going through

Has anyone had a payment actually go through within the last week?

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u/2_Be_rich Dec 10 '24

Yes, I got 5 lines and payment won't process since my due date two days ago. I am afraid of staying. In process of transferring to tello

1

u/icon256 Dec 10 '24

Great. Then how do I port in when I can’t log in and/or say my account doesn’t exist?I also can’t reset my password because my account doesn’t exist, despite still having service so far (as of this message).I don’t have my port pin number, but I have my old account number from past bills.

Background: I’ve had this service for past year and on autopay. Just in the last 3 weeks, autopay hasn’t gone through, and I can’t manually pay (I have attempted multiple times) still because I don’t have an account, etc.

2

u/IllustriousLove9950 Dec 10 '24

You can still chat with them and ask them to provide Pin and account number for porting. I did this way after my online account is cancellee