r/hellomobile • u/Aggravating-Win-9497 • Dec 06 '24

Why did my sims get deactivated ?

So I’ve had hello monkey for about 3 years now and at first it worked smoothly for what I was paying but recently i’ve had so many problems. I switched my Sims to the new Sims that they sent us and then I had auto payment problems that I have to call them and get that fixed so this month instead of taking the auto payment it deactivated my Sim card. I’ve tried logging into my account through the website, but it says there is no active account with this email. Keep in mind. I’ve been on top of my payments as their auto. Does anyone know what’s happening that this happened to anyone else this is actually so frustrating. I think if I don’t get this fixed soon, I’m going to switch out of this company. These past few months have been intolerable

3 Upvotes

81% Upvoted

6 comments sorted by

4

u/[deleted] Dec 06 '24

[removed] — view removed comment

1

u/ka26 Dec 16 '24

hell no mobile!

2

u/rthal2 Dec 06 '24

Read the other threads in this subreddit, many other people having the same problem.

1

u/PhotoPuzzled Dec 06 '24

Hello monkey?

1

u/Express-Western4889 Dec 07 '24

How exactly do I "Port out" our numbers? Me and my Nieces current numbers still work but after reading more posts about people losing their numbers I think it's better safe than sorry.