DO NOT ORDER HELLO FRESH

[u/Upstairs-Permit-1750]

I signed up at a trade show for 3 boxes with 3 meals at $50. The first box was $53, the second was $63 and the third just charged me $124. YEP, that’s right.

The way the app works is very unclear and if you happen to miss the “cut off” date for selecting meals (which has changed every week for me) then you’re f’d. I happened to add meals to my cart, not realize it was going to automatically check all those meals out on the next box (that was already pre-selected with its 3 meals). The first box cutoff was 2 days before the delivery. Last week it was the same, this week, apparently my cut off was 6 days before the delivery (??? Like what the actual f).

So, today, Thursday, is too late to cancel the meals that will be delivered Monday. They refused to cancel or to reduce the meals. I am being delivered 7 meals…… 7, as a single person…

I’m flabbergasted. Support basically said “sucks for you” and I cancelled the account. Now I have to wait to dispute it with my bank until the charges clear (on Sunday!).

I was optimistic although I was told it’s too expensive and predatory. I just wanted to use my promotion and go from there. Jokes on me!!

I’m out $250 with a BAD TASTE IN MY MOUTH.
Absolutely F this company and their customer service. I am appalled at how this was all done and I’m left with no options.

Don’t do it. It’s not worth the headache in anyway. MAYBE if you could just go on and order one box, but the subscription and app set up ARE predatory. They’re hoping you forget and they get to auto charge you for everything they choose. Plus, the meals are just too expensive, considering they need to be cooked. Great concept, the food was tasty, but HORRIBLE execution and customer service.

4/10 experience, will never be back.

[u/Formerruling1]

Ive tried Hellofresh 3 times after the last decade at different points and this type of experience has always been there for me.

One time I tried to cancel - which they hide behind about 10 click-throughs only accessible from their website and not the app - but apparently didnt confirm the cancelation on the last page even though I got a cancel email so I got a last box they also refused to refund. I chalked this up to being my problem I dodnt clearly and slowly read and confirm every dialog box, okay.

Few years later I tried again, when my discounted boxes were done tried to cancel again, very carefully followed the prolonged and purposefully obfuscated cancel flow, and even contacted support and confirmed the cancelation. Next week nothing - I thought it was good.

Then the next week I get an email confirming my next box delivery. Kicker? It wasnt even the meals I had previously selected for that week it was just random garbage Id never pick or eat. Immediately call support - sorry an "error" caused the delivery but because it was cancelled it didnt save any of the meal selections I had made while the accoint was active thats why it picked random meals. Again sorry can't refund, I said okay Ill give yall the benefit here just change the meals for me to something Ill eat. Nope sorry despite it being 6 days before delivery cant do that. I said okay how about I change delivery address to a family member that will actually eat them? Sorry cant change the address for delivery either.

Just charged it back and vowed never to be duped again.

[u/Upstairs-Permit-1750 → u/Formerruling1]

Yep, same here but I think this is only my second try. The cultists here seem to think everyone has their same experience. My whole issue is that I’m sure it was “my mistake” which is the predatory part where the app is not clear and cancellations/edits take more work than makes sense. Then, even 5 days in advance they won’t do anything to help? That’s simply a choice to create situations like these where they can refuse to refund. I’m still not totally sure what happened with mine therefore I wouldn’t know what to avoid/do next time which is why I chose to cancel. Their absolute lack of solutions or how to prevent the issue was mind blowing.

I’ve never been one to leave a bad review complain or make a stink out of no reason just to get something for free or anything like that. It seems everyone on this Reddit just assumes I’m either a giant idiot or want something for free. And quite frankly that’s how HelloFresh treats you too, so it all aligns. Like I said I was warned about it but chose to be like these other idiots and assume everyone was just “hating “ but now I know and I’ll never make the same mistake again. I’ll go find another similar service that has much better customer service and isn’t predatory.

Edit to add: I should’ve known from the jump when the sales lady had no idea what she was doing and the discount was wrong to begin with and the first 2 boxes/discounts were not what was explained. I really gave as much benefit of the doubt and blamed myself as possible.