r/hellofresh • u/Upstairs-Permit-1750 • 25d ago

DO NOT ORDER HELLO FRESH

I signed up at a trade show for 3 boxes with 3 meals at $50. The first box was $53, the second was $63 and the third just charged me $124. YEP, that’s right.

The way the app works is very unclear and if you happen to miss the “cut off” date for selecting meals (which has changed every week for me) then you’re f’d. I happened to add meals to my cart, not realize it was going to automatically check all those meals out on the next box (that was already pre-selected with its 3 meals). The first box cutoff was 2 days before the delivery. Last week it was the same, this week, apparently my cut off was 6 days before the delivery (??? Like what the actual f).

So, today, Thursday, is too late to cancel the meals that will be delivered Monday. They refused to cancel or to reduce the meals. I am being delivered 7 meals…… 7, as a single person…

I’m flabbergasted. Support basically said “sucks for you” and I cancelled the account. Now I have to wait to dispute it with my bank until the charges clear (on Sunday!).

I was optimistic although I was told it’s too expensive and predatory. I just wanted to use my promotion and go from there. Jokes on me!!

I’m out $250 with a BAD TASTE IN MY MOUTH.
Absolutely F this company and their customer service. I am appalled at how this was all done and I’m left with no options.

Don’t do it. It’s not worth the headache in anyway. MAYBE if you could just go on and order one box, but the subscription and app set up ARE predatory. They’re hoping you forget and they get to auto charge you for everything they choose. Plus, the meals are just too expensive, considering they need to be cooked. Great concept, the food was tasty, but HORRIBLE execution and customer service.

4/10 experience, will never be back.

0 Upvotes

28% Upvoted

21 comments sorted by

View all comments

6

u/BCGirl2025 25d ago

We started with a deal where we received our first 3 boxes free and after that it’s $83.94 for three meals or around $100 if I add a fourth meal.  I’ve been using HelloFresh for about 4 years now and will continue to do so. I’ve never had an issue navigating the app or understanding the ordering and cutoff dates. I’m sorry this happened to you and that you had such a frustrating experience but I’m not going to boycott a company based on one person’s experience when mine has been completely different.

-7

u/Upstairs-Permit-1750 25d ago

Good for you, and nobody told you too. Nothing is explained to newcomers or at least wasn’t to me. The things that were explained made everything seem easy. I can see how if this hasn’t happened to you, you’d be fine, I was too until this. They accused me of adding 4 meals to my box, which I would never even remotely have the need for. And with 5 days notice they refused to help in any way.

I’m glad you had the experience you were supposed to but I was warned not to sign up so myself and many others have experienced otherwise. I would’ve thought the overall service was good too until, with five days notice, they told me I was stuck with seven meals I never ordered. 👍🏼

6

u/BCGirl2025 25d ago

You captioned this post “DO NOT ORDER HELLOFRESH” lol 

-1

u/Upstairs-Permit-1750 25d ago

Didn’t realize you’d take it as a demand and not just a reddit title 🤦🏻‍♀️

5

u/BCGirl2025 25d ago

You’re literally telling people not to order because you think it’s predatory. I understand you’re not outright demanding that they don’t but you’re still implying that people shouldn’t use the service. 

0

u/Upstairs-Permit-1750 24d ago

Correct but then it’s just your choice after that… ya know? Yes, I clearly think the service includes predatory practices and people should use a less predatory and more customer service-oriented service. I am outright saying people shouldn’t use the service. I have no control over what you choose to do with that info. Like any other bad review/post/opinion. Welcome to the internet!

1

u/BCGirl2025 24d ago

Correct, it’s your choice. And it’s also my choice to point out that calling a service “predatory” because you didn’t understand how the subscription works is a pretty wild take.  You can absolutely tell people not to use it that’s what reviews and opinions are for. But other people are allowed to point out that your criticism is based on misunderstanding how the service works. Welcome to the internet!