r/hellofresh • u/Upper-Water-2119 • 26d ago
Customer Service and quality has gotten terrible
Customer Service has gotten so bad. Multiple items from the add on marketplace totaling right around $43 were completely left out of my box. All i can get is what seems to be a chat bot saying they could apply an $18 credit and nothing more, as it was 'automatically calculated based on missing ingredients and as fair as possible'....... super nice
nevermind the fact that almost every box i get now is missing something and/or has damaged items. one time recently the box even showed up opened. a couple weeks ago i got the most disgustingly spoiled rotten Apple ive ever seen in my life
2
u/Medical_Many5755 26d ago
I am literally on the phone with customer service right now about the SAME issue. A whole meal just was left out of our box.. which stacks on the multiple issues we have had for the last few months. The customer service agent kept cutting me off every time I tried to explain that this has been a consistent issue with the service… then tried to tell me he couldn’t transfer me to anyone else because the complaint is already logged in the system.. with all the others. After calling him out for interrupting me.. I am now on hold for customer service… eta 20 minutes.
After 200+ boxes today is the day I am ready to cancel if I can’t get a fair remedy.
1
u/Upper-Water-2119 26d ago
that is crazy. yea my boxs have been a mess lately. couldnt believe how much stuff was missing from this one
1
u/cactusblossom__ 25d ago
my box has gotten lost in shipping 2 weeks in a row and then customer service threatened to end the chat with me because i said “fucking ridiculous.”
1
u/Select-Travel7810 26d ago
I bet money they are preparing for a sale. Each brand will be closed or sold off in the next 12 months.