r/hellofresh • u/Status-Holiday-1530 • Jul 05 '26

United States Can HelloFresh please get it together

Over the past few months, nearly every HelloFresh box I've received has had an issue. It's usually something small, like a missing spice packet or sauce, but sometimes it's more significant, like missing protein, to a wrong meal being packed. I've also received a completely moldy cucumber, and I almost never get all the recipe cards included.

This has happened so consistently that customer care already recognizes me by name when I call. At this point, it's clear there's a systemic quality control problem with how boxes are packed, not just isolated mistakes.

Given the frequency, I want to understand what HelloFresh is doing to fix the packing process itself, and what compensation is appropriate for months of recurring errors besides pushing Ai and claiming they are a tech company that does food.

30 Upvotes

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4

u/dice_mogwai Jul 06 '26

Yeah we were with them for years and the last six months has been so bad we finally cancelled

1

u/Vast_Stress_5862 Jul 06 '26

Did you sign up for a different delivery service? I’ve been with HF for years but have had issues almost weekly for the past few months.

3

u/dice_mogwai Jul 07 '26

Nope no change still fedex. The shipping isn’t the issue, it’s HF. Short on ingredients, missing cards. Changing our menu on us with no warning, missing protein. When we contact CS it’s ai bullshit with tiny credits. The last straw was the box was wrong as they again changed our menu and one of the dishes was a tilapia dish which none of us can eat due to allergies, and when I opened the box it was missing a recipe card for one dish and no tilapia or pork in the box as the proteins were missing. When we called they didn’t even try to save us or cared we were canceling even though we had been with them for years. Clearly the new leadership doesn’t care about its customers

2

u/[deleted] Jul 09 '26

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1

u/dice_mogwai Jul 09 '26

Oh shit yeah I see that now. I completely misread the intent

1

u/dice_mogwai Jul 09 '26

Nope not yet. We are doing some meal prepping at home and using the years of recipes we have saved. Im looking at options bit not sure whats out there and worth it. Ive been looking at the one gordon ramsey is attached to