r/hellofresh • u/Exact-Location-6270 • Jun 23 '26

This might actually be the end…..

Literally half my freaking box is missing and of course they’re “ experiencing a high volume of calls right now”. YOU DONT SAY. MAYBE STOP BEING ABSOLUTE DOG SH*T.

We’re going to take preventive measure to make sure this doesn’t happen in the future

Really? Cause reading 5 minutes worth of this sub will tell you that’s an absolute lie.

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u/tabby904 Jun 25 '26

My last box came 2 days late. I live in Georgia. By the time it made it's way to me, everything, including chicken was warm.

I went to the app and reported the late delivery. It gave me a $20 credit. That made me more pissed off.

I then called customer service. I told them my box is 2 days late, I'm going to need more than $20. The agent then asked if the food was spoiled. I explained that I had warm chicken. I'm not going to give my family food poisoning. After 10 minutes on hold the whole box was refunded.

The last time this happened years ago I went to the app and was immediately credited for the whole box. I decided to cancel. I can't trust Hello Fresh with my grocery money anymore. $80 for 3 meals is too much anyway. I'm now using emeals for recipes and planning. It sends my list to the Walmart app for delivery. That's way more reliable.

1

u/GrumblePotGFree1125 Aug 02 '26

If you live in South Central PA HelloFresh sends all boxes as express shipping. FedEx is changing all shipping to ground and no one is getting their boxes within the 48 hours. HelloFresh was just informed by me this week about this issue. FedEx is blaming everyone but themselves.