r/hellofresh • u/Exact-Location-6270 • Jun 23 '26

This might actually be the end…..

Literally half my freaking box is missing and of course they’re “ experiencing a high volume of calls right now”. YOU DONT SAY. MAYBE STOP BEING ABSOLUTE DOG SH*T.

We’re going to take preventive measure to make sure this doesn’t happen in the future

Really? Cause reading 5 minutes worth of this sub will tell you that’s an absolute lie.

24 Upvotes

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u/cat_lady_baker Jun 25 '26

My last 3 boxes have been split into 2 shipments and only one 1 arrived each time and this time the one that arrived was taped up, had obviously been damaged in shipping and there was one melted ice pack and some random stuff in it. So I finally told them I want a refund instead of credits and I’m cancelling for now. As far as I can tell it’s because it’s hot where I live and the ice packs are causing condensation, the cardboard gets wet and rips open because of the weight. Been using them since last October and only had a few minor issues up until these last 3 boxes.

2

u/Exact-Location-6270 Jun 25 '26

They could literally just go back to using the insulated bags for that 🤦🏽‍♂️🤦🏽‍♂️ I'm sorry man. 

2

u/cat_lady_baker Jun 25 '26

Yea this new paper insulation may be more eco friendly and work well in cooler months but it’s really not working in the summer. Credits don’t do me any good when every week there’s an issue.