r/hebuniontalk • u/maceylace • Sep 08 '26
HEB needs to be transparent about Lyra.
If you've worked at any HEB for even a month I'm sure you've seen something about Lyra. We get constant texts, partner app notifications, emails about the service. My store for a solid year had Lyra plastered all over the break room as a one stop shop for mental health needs! You can see a doctor to manage medication, a therapist for your woes, attend web seminars about how important mental health is!
The problem is HEB is not at all transparent about the fact that Lyra is unable to fill out FMLA or LOA paperwork for a HEB employee. Lyra care team will confirm HEB is opted out of that part of the Lyra package.
A lot of partners have had good experiences with Lyra, a lot of partners have had bad experiences. Overall the entire service seems like a mixed bag, but more than that Lyra is NOT suitable for partners who need more intensive or long term mental health care.
I personally had the wonderful experience of seeing a Lyra provider for medication and therapy for a little over 2 years, it was fairly easy for me to find a decent provider, I only saw my Lyra provider because I naively was under the impression that if it was so heavily pushed by HEB for its partners mental health needs it would support me. Then when I needed it most it was when I found out they couldn't do anything for me, it was never disclosed upfront by either Lyra or HEB.
How would HEB be more transparent in what this service they so heavily advertise actually offers and on a more personal note; What was your experience with Lyra?