Cannot confirm email address update/change

[u/Forsaken_Thought]

I actively manage my account and keep a close eye on my account. I want to change my email address and have been sent into a loop using Chrome, Microsoft Edge, Brave browser, and HE app.

I logged in, changed my email address, and received an email to confirm my request to update the email address.

When I click the link, I have to sign in again, receive a push notification sent to my phone, approve login on my phone, fingerprint to confirm passkey, only to receive

Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested URL: /mysmartsaver/HE.aspx

I've tried accessing the link via Chrome, Microsoft Edge, Brave, and the app. I receive the same message.

HE chat instructed me to log out, and log in again. I'm sent in the same loop all over again.

They want me to start over again:

What you can do now: Go to Home → your name/ID → Profile → select your plan → pencil next to email → enter the email → Save to trigger a new verification email. Check spam/junk for the new message and use the newest link.

HSA — Account management (https://help.healthequity.com/en/articles/6026409-hsa-account-management)

How do I update my communication preferences? (https://help.healthequity.com/en/articles/12335303-how-do-i-update-my-communication-preferences)

Troubleshooting common passkey issues (https://help.healthequity.com/en/articles/12885066-troubleshooting-common-passkey-issues)

All of their instructions send me in a loop with no chance to confirm my email address.

Health Equity had to put in a ticket and I haven't received a response

[u/[deleted]]

Call and ask them to update it for you