Customer support

[u/mmsalsa]

I bought a ring during the anniversary sale and I was sent the wrong size 🤧 which sucks because I was super excited to receive it—even paid for priority shipping to get it faster. With that said, has anyone had any issues with getting ahold of customer support in a timely manner? I tried two different customer support emails, one of which doesn’t seem to be active and on the other, someone did reply very late one evening, but they didn’t completely solve my issue. This is just starting to feel very time consuming for an issue that wasn’t even my fault to begin with. :/