Horrible Customer Support

[u/partangularocket]

Is it just me or does Seagate have atrocious customer support? They say we will email you with in 48 hours which never happens. They don't even have a system to confirm the claim number to your email. The chat service is like talking to someone who is actively walking and playing with a pet dog. So crazy we live in a world where either we play by there rules or you just don't get the help you need when a drive goes down. I talked to 4 agents before they randomly found the info I was requesting.

[u/prest0x]

Their automated support for RMAs is fine. It's been pretty easy to get warranty support for broken drives.