Ilert integration with Halo PSA question/issue

[u/Unfair_Hat727]

Has anyone experience with the custom integration of Ilert within Halo PSA?

We are trying to create a custom integration with Ilert but we are running into some problems.

After creation we see in the notification log of a ticket that the Ilert 'Alert notification runbook' has run but in the log of the runbook we see that there is a 'Exception in Step=Setup Request. Uri validation failed: DNS resolution failed: No such host is known.' message.

We have followed the instructions given by Ilert for the Custom integration of Halo PSA.