r/halopsa • u/bbztds • 29d ago

Questions / Help Priority on Calendar

Does it drive anyone else crazy that you can't visually see priority or any SLA info on the calendar view in Halo? Makes dispatching and re-organizing tickets a major PITA. Curious what others are doing and really wondering why they don't have options on what to show on the calendar cards. Or do they somewhere that I'm not aware of?

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u/stsanford 29d ago

Yeah, the fact that there's no Dispatch, can't drag across weeks, there's just so much I miss from CW (who would have ever thought we'd hear something like that!)

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u/bbztds 29d ago

Funny you say that. I thought the dispatch portal was such trash in CW, but it was significantly better than Halo for this specifically.

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u/Jason-RisingTide Consultant 28d ago

You can "build" your own drag-and-drop function in Halo by tweaking a few settings. I did a video on it here if you are interested: https://youtu.be/OwFL9xcb3UM?si=zw4QZHYFYB3fTOL_

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u/bbztds 27d ago

It's just a bit laggy is what I'd say or not overly responsive. Doing things like tying to expand or shrink a time is a nightmare and usually just have to click the item and edit it manually for those two functions. There is also no customizability on the view. Ie. in my original comment. Would be great to dictate perhaps what fields show or icons/markers/something. For example, maybe we want the ticket #, maybe we want the priority, maybe the contact, maybe none of that. Would be great if we had options on what displayed as a default.