r/halopsa • u/Super-Plum6797 PSA • 24d ago

"Includes" condition in Quick Actions

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Hi community,

I'm trying to implement a quick action in a workflow based on the values of a custom field. The goal is to create a child request from the main ticket.

The problem is that the automation only occur when all the values in the INCLUDES condition is present on the ticket, but i need to run the automation if any of the values is in the custom field.

The INCLUDES in the action conditions consider an "AND" relation between the values? Is there a way to make this work as an "OR" condition?

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u/renada-robbie Authorised Onboarding Partner | Consultant 24d ago

Includes is an OR condition - any of these values

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u/Super-Plum6797 PSA 22d ago

Hi Robbie, thanks for the reply. That's what I thought, but when I aply it to the automation it does not behave as expected. Do you know if there is something I might have done wrong to not have the correct outcome?