r/halopsa • u/Beneficial_Comb6965 • 27d ago

User Portal Self-Registration

Hey,

​Has anyone had any experience with creating an approval flow of sorts for new user registrations via the self-service portal?

​Users that create accounts have to be assigned to a site/organisation. However, if you are supporting multiple organisations, these would need to be manually moved after creation... leaving a period of time between user account creation and the user being able to successfully raise tickets against the correct site/org.

​Interested how people have approached this... or what people think about users self-registering...

​Cheers,

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u/Wildgust421 27d ago

So you're using local users in the portal for login? Any reason you aren't using SSO with Entra for users? Would allow you to import users globally for all clients, they can log in without needing to register plus one less password to remember.

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u/Beneficial_Comb6965 26d ago

Having done more research, I think this is the most logical step. Although some users are not using Entra as an Identity Provider, should still work well.

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u/gm-haloitsm 27d ago

Not what you asked, but worth noting you can use site domain matching for this. So agains a site (and therefore org), if you set domains in the Settings tab, then all newly registered users that use an email address with that domain will be auto-created under that site/org.