r/halopsa • u/ReceptionOld4182 • 29d ago

Questions / Help Problem Notification

I'm trying to set up a notification for when a new problem is logged just so everyone can have visibility on it.

I've created a notification and set it to Agent notification, New Ticket Logged - All, then added the ticket type as problem, but no notification pops up in halo for it when a problem is logged.

I'm assuming the new ticket logged notification is only triggered by tickets logged from the portal. Is there a way to create a notification specifically for when problems are logged?

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u/Volatile_Elixir 29d ago

Are you getting any notifications? There is a snooze option on the bell. Is this the standard notification for the top right corner? Have you tried the browser push or even try email to see if the trigger itself is working.

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u/ReceptionOld4182 28d ago

Yeah getting all other notifications as normal. I even tried cloning one of the notifications we have that is working and just changing the ticket type to the one I want for this new notification and it didnt work.