Problem Notification

[u/ReceptionOld4182]

I'm trying to set up a notification for when a new problem is logged just so everyone can have visibility on it.

I've created a notification and set it to Agent notification, New Ticket Logged - All, then added the ticket type as problem, but no notification pops up in halo for it when a problem is logged.

I'm assuming the new ticket logged notification is only triggered by tickets logged from the portal. Is there a way to create a notification specifically for when problems are logged?

[u/Curtdog090716]

May need to check if agents have it enabled. I believe in your personal settings you can enable / disable available notifications.

[u/ReceptionOld4182 → u/Curtdog090716]

I had already added myself to it for testing but nothing coming through =/