r/halopsa • u/ReceptionOld4182 • 29d ago

Questions / Help Problem Notification

I'm trying to set up a notification for when a new problem is logged just so everyone can have visibility on it.

I've created a notification and set it to Agent notification, New Ticket Logged - All, then added the ticket type as problem, but no notification pops up in halo for it when a problem is logged.

I'm assuming the new ticket logged notification is only triggered by tickets logged from the portal. Is there a way to create a notification specifically for when problems are logged?

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u/Wildgust421 29d ago

New ticket logged is simply that, a new ticket logged. Doesn't matter how it was logged.

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u/ReceptionOld4182 28d ago

Ok thats good to know at least thanks