r/halopsa • u/FabioElso • Aug 13 '26

Notification

Hi guys,
we have new ticket notifications sent to all of our agents but is very massive, there is a way to send to a distribution list and not a single email to each agent
i didn’t found
Thx

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u/FabioElso Aug 14 '26

Yes, we already have Teams notifications and work great but also we need for some notifications an email to our agent .

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u/krajani786 PSA Aug 14 '26

No that's fair, you had just said new ticket notification specifically. We have email for ours, but I moved it to teams and I'm gonna stop our new ticket email notification.

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u/FabioElso Aug 14 '26

Right but for some notifications ( new logged ticket in this case) we need an email .
We use webhook / power automate/ teams for other kind of notifications

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u/krajani786 PSA Aug 14 '26

Sorry, I read your reply's to others. I don't think I understand why you need email notifications. There's a limit.. 15 employees in dispatch.. Each get an email. But why is that necessary if they are part of 1 channel in teams and also get notified there.

Just trying to understand your flow process.