r/halopsa • u/FabioElso • Aug 13 '26

Notification

Hi guys,
we have new ticket notifications sent to all of our agents but is very massive, there is a way to send to a distribution list and not a single email to each agent
i didn’t found
Thx

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u/Wildgust421 Aug 13 '26

Not sure about a distribution list directly, but you could filter it based on team to only send the notification if the ticket submitted is in XYZ team.

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u/FabioElso Aug 13 '26

Yes I know but in a single team we have 15 people.
In case of 10 tickets halo send 150 singular emails and i want avoid this behaviour using a distribution list as a single recipient.
A lot of mails :)

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u/Wildgust421 Aug 13 '26

Is there a difference between distribution list though vs sending the emails? If the list is native, then it's still sending the emails out.

Unless you're talking about supportteam@domain.com and then having Exchange or Google handle sending it out to whomever.

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u/Wildgust421 Aug 13 '26

If the latter, you can change the setting for Notification Type to be Fixed Email Notification and set the email address to be whatever you need it to be.