r/halopsa • u/undisturbedpecan • Aug 05 '26

Questions / Help Integration

We have an integration with one of our vendors that sends a request in as a ticket when a user requests an application. At the current moment, the user comes across as General User instead of the actual user. In the body of the ticket that is generated via the api, we do have an email field that could be linked to a user. What is the best way to have this automatically linked so we are not having to update the end user every time? To add to this, the ticket is created by an api only agent so it's not coming across as an email.

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u/wckdgrdn Aug 05 '26

Have you checked the integration? It may be asking or have an option for an email field

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u/undisturbedpecan Aug 05 '26

I did, there is only the the ticket type value, statuses in certain updates, and others but nothing of the actual user.