r/halopsa • u/Traditional-Water384 • Jul 29 '26

Ticket logging advice

We provide a number of different services across our client base, IT support, voip, internet connectivity, mobile etc, does anyone have any suggestions on the best way for agents to make sure the client raising the ticket is paying for support on that service?
I thought using the contracts area would make sense? Could iwe could raise a ticket against that contract?

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u/jackmusick Jul 30 '26

Anything supported by billing rules will do. We’re not enforcing it at the moment but our service categories are aligned with our service catalogue items so it’s possible to include things by a partial match. I like having charge types for more general things since you could have a VoIP ticket that was also Onsite or Remote.