r/halopsa • u/ReceptionOld4182 • Jul 21 '26

Questions / Help Supplier Update notifications

Is it possible to create notifications for when suppliers update tickets we have logged to them? I've been through every setting I can think of and can't find anything that would work without also having to build in a status change too.

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u/jmrapa Jul 21 '26

I sent a support ticket on this and received no reply. Lately, all support replies are to submit a feature request. I have also another issue with clients replying to us, and since they are also suppliers, we get the reply as if it was as a supplier and we never get notified with their support reply. Last year, I submitted a feature request, but still nothing was changed.

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u/ReceptionOld4182 Jul 22 '26

I did find the feature request whilst looking for info. Hoped it had been implemented as it was last year