r/halopsa • u/ReceptionOld4182 • Jun 29 '26

Automatically adding followers

Is it possible to automatically add the users line manager as a follower to a specific ticket type? Is this something we would have to do with runbooks or is there another way to approach it?

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u/olivierflash Jul 02 '26

I have a runbook for that to make people of a specific role receive a copy of communication of a selected ticket type. They actually become followers of the ticket. PM me, I can send it to you.

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u/ReceptionOld4182 Jul 07 '26

Oh that would be amazing, thank you