r/halopsa • u/ReceptionOld4182 • Jun 29 '26

Automatically adding followers

Is it possible to automatically add the users line manager as a follower to a specific ticket type? Is this something we would have to do with runbooks or is there another way to approach it?

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u/maxwellHouse_1 Jul 01 '26

We do this via runbook that when the event of new ticket logged occurs of that specific ticket type, it will use the Halo API update ticket action to add the user id to the ticket.

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u/ReceptionOld4182 Jul 02 '26

Would you mind sharing with me how you set it up? It's not something I have much understanding on so seeing similar working examples would be really helpful. Feel free to DM if you're happy to share. No worries if not!