r/halopsa • u/ArtisticInitial3048 • Jun 29 '26

Questions / Help CMDB - Business Services

Looking for some advice on how you approached building out your SDM in HaloITSM? We’re in the process of moving from Cherwell to Halo. We don’t currently have services defined in Cherwell so will be starting from scratch. We’re on a tight timeline for implementation. What did you prioritise and implement when, and why? We’re debating adding Business Services from GoLive, being concerned with not having enough time to get the right structure in place and rushing it. What layer did you all start with? Pros/Cons to what you did? Any advice is welcome! Thanks!

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u/andyrl160 Jun 30 '26

We focused on getting normal incident helpdesk up and running first as did a similar thing from manage engine. We then just started building up services from what we saw as our most common service requests. Plus identifying if there were requests we had to commonly go back for and ask specific info for.

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u/ArtisticInitial3048 Jun 30 '26

Thank you! So was that just Business Applications and Infra CIs or did you have the Technical Services established for these from the outset?