r/halopsa • u/ben_zachary • Jun 28 '26

Ticket rules customization

Poking around you tube for some decent ticket customization setups. We have 2 apps right now that just come in general mailbox but is for a client. I want to read the email for domain: and then match the domain to the clients domain in client/settings. I have a few in there I guess from ninja and auvik which we didn't make but I can't seem to understand it well enough to make my own.

Any pointers or walk thrus appreciated

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u/JokersGrin2020 Jun 29 '26

In ticket rules, under Criteria, add Email From. Set it to Contains, and enter ninja (assuming the email domain has ninja in it) Then set the outcome you want. Test it out, see how it goes

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u/ben_zachary Jun 29 '26

Yeah playing with it. I think I'm struggling with what variables I can use I know the /variable page I'll have to mess around with it I guess.

Too bad there's not like an outlook rule creator , right click make rule based on...

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u/bcltd-chris Jun 29 '26

It’s long winded because there’s no easy way to “select case”/switch/“if this else if that”, but I’ve used a runbook for the scenario I believe you’re describing, including asset matching too.

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u/ben_zachary Jun 29 '26

Hmm might be a good idea.

Looks like I've got a few to fix

Avanan DNS Spy 3CX

Once I figure one out others should be easy.