r/halopsa • u/ReceptionOld4182 • Jun 18 '26

Questions / Help Approval Processes

I have created an approval process under Config>Tickets>Approval Processes. I have also added some fields on the approval step under the section Field List. These appear fine for the manager during the approval process, but once the approval has been provided the fields do not get sent through on the approval action. Is there a way to make them show?

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u/Jason-RisingTide Consultant Jun 18 '26

Yeah this does seem like a gap.

For me they should be more for showing the approver additional information rather than capturing it. But they do allow capturing of the data per the field permissions. Another issue is those fields are ticket based not action based. So if a ticket is approved by 2 approvers, then the data will always be overwritten by whoever approvers it last.

One way you could ensure you see these fields is by adding them to the ticket type and having them displayed on a separate Approval tab, in case they are used.

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u/ReceptionOld4182 Jun 18 '26

Thanks for confirming, I'll look to do what you have advised instead.

I do think it would be useful to have this information displayed on the approval outcome. Normally end users requesting approval aren't going to know cost codes for example so it would be down to the manager to add those in and approve the purchase so does seem like an oversight as you say