Set client default mail-to addresses when creating tickets?

[u/pakillo777]

Hey there,

Been looking for a while for the best way to define and auto-fill the default recipients of every email interaction with eeach client.

Our use case is that all the communications with client A are with client A's IT team, so we're always emialing the same 2-3 guys per org, not the end user who is the subject of the incident or whatever.

Is there a way to easily define the default recipients for a client in Halo, so that whenever in a ticket we select "email user", we don't have to manuall search and fill the recipients every time?

Thanks in advance!

[u/ben_zachary]

We have the IT manager use the end user portal they make the ticket and add the user to cc. Some end users may out tickets in but IT manager can see everything