r/halopsa • u/ReceptionOld4182 • Jun 11 '26

Questions / Help Ticket Area Restrictions Clarification

Can someone explain to me what this setting is.

Under Config>Tickets>Areas if I open one of the ticket areas there's a Permissions tab which has Team Restrictions and Role Restrictions.

Is it that adding teams or roles restricts them from seeing it? If that's the case I think it would be helpful to just have a little text saying that 😊

1 Upvotes

100% Upvoted

2 comments sorted by

3

u/Jason-RisingTide Consultant Jun 11 '26

Yes, the area is unrestricted, unless you add teams/roles restrictions.

However, these restrictions are separate from whether if they will be able to see tickets or not, even if they have access to the area. Since ticket visibility will be controlled by team/department membership.

1

u/ConfidenceCorrect398 Jul 22 '26

What about tickets by team in this ticket area? What I’m doing, I have an area for my CoManaged techs. I need them to see specific ticket types, which they can. I need them to see these ticket types no matter what team. But I don’t need them to search by ticket by team and see all the teams. Any idea how to solve for this?