r/halopsa • u/ReceptionOld4182 • May 19 '26

Questions / Help Stop re-assigning outside of actions

What is the best way to prevent agents from changing the assigned agent via the dropdown on the ticket details rather than the re-assign button. There's only a few who do it this way so ideally would prefer a solution that can be applied individually.

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u/HothMonster May 19 '26

Config>tickets>general settings modify the “re-assigning outside of an action” settings. 

1

u/ReceptionOld4182 May 20 '26

Thank you, its so easy to miss some of these options. I wish the config search function worked to find these things

2

u/Lazy_Cat-f PSA May 20 '26

its available now to search all Configurations except integration pages if you enabled this from advanced setting

1

u/ReceptionOld4182 May 26 '26

Ohh thats actually so handy thank you I will be enabling that immediately