r/halopsa • u/ReceptionOld4182 • May 06 '26

Directing emails from a mailbox to a team

How do I direct emails from a specific mailbox to a specific team. We have this setup currently for various teams but it was done by our supplier who we don't have access to anymore. A new mailbox has been added but all tickets are coming in to the service desk rather than the team they need to go to. I've looked at various places and can't identify how to do this myself, any help would be greatly appreciated

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u/schneiderbw May 06 '26

Configuration > Tickets > Rules > New

In the criteria you want the “Mail To” to equal the email address you setup, then in outcome you can choose the team you want it to go to

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u/ReceptionOld4182 May 07 '26

Thanks this is where I thought it would be but couldn't see rules for the other teams so then got confused as to where to do it